The Ultimate Training Program for Empowering Frontline Youth Support Workers & Organizations
Deliver consistent, culturally respectful youth support without burning out your staff.
Learn to Lead Calmly, Set Boundaries, and Deliver Trauma-Informed Support that Transforms Lives!
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4.9/5 star reviews
Thousands of happy customers worldwide
AS SEEN ON
See Why This Training Is Vital for Youth Support Excellence
Does this sound like you?
Inconsistent shifts leading to chaotic environments.
Escalations spiral because staff feel unprepared.
Documentation is incomplete or late, risking liability.
New staff are thrown in with little or no onboarding.
High staff turnover causing burnout and gaps in care.
Implement our proven shift structure for consistent, calm care.
Master de-escalation techniques that keep everyone safe.
Use our documentation templates to protect youth and staff.
Onboard new workers quickly with ready-made checklists.
Embed cultural respect and trauma-informed practices every day.
What You Will Get in This Course
Foundations: Context & Culture
Understand the roots of trauma, oppression, and Indigenous contexts to inform your practice.
Calm Leadership & De-Escalation
Master on-shift skills: de-escalation, active listening, and regulation techniques for any situation.
Boundaries & Safety
Learn to establish clear, respectful boundaries that create psychological safety.
Documentation & Handovers
Document with clarity: notes, incident reports, and handovers that protect youth and staff.
System & Structure Toolkit
Install structures: onboarding checklists, shift routines, and accountability loops.
Cultural Respect in Practice
Integrate Indigenous and cultural practices respectfully in daily support.
TESTIMONIALS
What our students are saying...
" After 12 years in youth shelters I've taken countless trainings, but Feather Point finally connected the dots between culture, calm, and solid paperwork. Our shift incidents dropped 40% in three months. "
- Jasmine Redcrow
" As a new team lead I felt overwhelmed. This course gave me concrete scripts for de-escalation and clear onboarding tools. My staff feel supported and our youth notice the difference. "
- John Doe
" Feather Point helped our organization standardize documentation and adopt trauma-informed practices. Staff morale is up and turnover is down. "
- Roberta Johnson
MODULES
FOLLOW MY STEP BY STEP VIDEO TRAINING
Foundations: Context & Culture
Understand the roots of trauma, oppression, and Indigenous contexts to inform your practice.
Calm Leadership & De-Escalation
Master on-shift skills: de-escalation, active listening, and regulation techniques for any situation.
Boundaries & Safety
Learn to establish clear, respectful boundaries that create psychological safety.
Documentation & Handovers
Document with clarity: notes, incident reports, and handovers that protect youth and staff.
System & Structure Toolkit
Install structures: onboarding checklists, shift routines, and accountability loops.
Cultural Respect in Practice
Integrate Indigenous and cultural practices respectfully in daily support.
Worker Wellness & Sustainability
Recognize and address burnout: self-care, team care, and sustainable workloads.
Implementation Lab
Bring it all together: case studies, templates, and an action plan for your organization.
4.9/5 star reviews
Become a Confident, Trauma-Informed Youth Support Leader
Strengthen your frontline practice and organization with our comprehensive, step-by-step training.
Here's what you get:
Immediate access to stream over 40 bite-sized training videos.
Downloadable templates for onboarding checklists, incident reports, and handover logs.
Access to a private community of youth-support professionals.
Future module and template updates at no extra cost.
Today Just
$997 one time
"Best purchase ever!"
" As a new team lead I felt overwhelmed. This course gave me concrete scripts for de-escalation and clear onboarding tools. My staff feel supported and our youth notice the difference. "
ABOUT YOUR INSTRUCTOR
Meet Ryker
Led by a veteran youth-services professional with over 20 years of experience working alongside Indigenous communities and high-needs youth. She has supervised crisis shelters, built trauma-informed programs, and mentored hundreds of frontline staff.
She saw dedicated workers burning out and youth slipping through gaps because systems were reactive and training was inconsistent. Determined to change that, she created Feather Point to unite on-shift skills with solid organizational structure.
Graduates report lower staff turnover, smoother shifts, and measurable improvements in youth safety and engagement. Agencies praise the program for its practical tools and cultural respect.
Former Director of Operations for a provincially recognized youth-shelter network.
Consultant for 30+ agencies overhauling onboarding and reporting procedures.
Certified Indigenous Cultural Safety facilitator.
Trained more than 2,000 support workers across Canada.
Co-author of provincial guidelines on trauma-informed care.
Recipient of the Excellence in Youth Services Leadership Award.
WHO IS THIS FOR...
Designed for frontline youth support workers, team leads, and organizations serving Indigenous, vulnerable, and PDD youth.
Frontline Youth Workers
Shelter & Group Home Staff
Support Workers for Indigenous Youth
PDD Support & Disability Aides
Youth Program Coordinators
Team Leads & Supervisors
Non-Profit Directors
Social Work Students
STILL NOT SURE?
Satisfaction guaranteed
We want you to find value in our trainings! We offer full refunds within 30 days. With all of our valuable video training, we are confident you WILL love it!
STILL GOT QUESTIONS?
Frequently Asked Questions
Is this training suitable for new support workers?
Absolutely. The modules start with foundational concepts and build up to advanced skills, making it valuable for both newcomers and seasoned staff.
Does the course address Indigenous cultural safety?
Yes. Cultural respect is woven throughout, and a dedicated module covers practical ways to honour Indigenous traditions and protocols.
What makes Feather Point different from other youth support trainings?
Feather Point bridges frontline skills with organizational structure. You’ll get real-world scripts, templates, and step-by-step systems you can implement immediately, plus ongoing community support.
Enroll in the course now!
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